GENERAL MANAGER’S REPORT/ACTIVITY UPDATE 11/16/2023
Account Statements: All bank accounts have been reconciled for October without discrepancy.
2023 Assessment Status: As of November 7th we have collected 1945 lots with 71 remaining or at 96.48% collected. The average for the past 5 years on this date is 95.18% which indicates we are trending better than previous years.
The year to date financials finds that at the close of October:
- Gross Profits have inched forward and closed at 98.65% to budget. A few key areas contributed to our success this past season, given our late opening and poor June weather; within the Administrative category we have accrued over $10,000 in bank interest, Facilities saw an increase within the Fitness Room as this was not previously budgeted, and finally the Golf Punch Cards which well exceeded our forecast and closed $24,785.68 better than budget. In years past, the ability to purchase punch cards remained solely at the Administrative Office. This season, we created more accessibility with additional sales at the Pro Shop and Pool.
- Expenses for daily operations are under budget by over $175,000 or at 88.51%.
- Net Operating Income is 31.78% better than budget with an October closing number slightly above $615,000.
- The YTD cash assets as of the 10/31/2023 Balance Sheet total $1,289,307.94. As we have touched upon in previous meetings, our cash reserves will continue a slight downward turn through the end of the year as we are no longer within our incoming generating season.
- The summary of the financials are as always, available on the SVRA website. Should any member wish to have further details or have an area extrapolated, I’d be more than happy to assist in their greater understanding of our financials.
Currently our Capital Campaign savings account rests at $23,602.22. For the upcoming 2024 season, we are looking at utilizing a portion of our savings to replace one A/C unit in the Banquet Hall and add blinds to the Flex Room.
Where is the snow?! We are ready for when it comes. Lead by our facilities manager, Ernie, our team has winterized all of our buildings and course restrooms from Aspen Hills to Cedar Creek. Snow stoppers have been placed on the pool building’s roof to mitigate in the potential damage to our fence from snow slides. The ice rink is prepped and the liner is onsite. I am so pleased that once again, Larry Tucceri will be our ice man this season for he creates a surface smoother than glass.
This coming week our trucks will once again be adorning their plows and our sanders will brush off the summer dust. We are ready!
Golf Course Maintenance:
The close of the season is always a stressful time for the Greens Crew. From chemical applications to the irrigation system, these gentlemen have laid our courses to rest utilizing their valuable knowledge, garnered throughout their tenure. As we say, see you next season to many, we still retain our full-time mechanic Ethan who will be thoroughly inspecting, sharpening and repairing all of our equipment to ensure our 2024 season starts like a well-oiled machine.
Behind the Scenes of the 2024 Budget:
When watching a movie, a particular character or actor will resonate with an audience member. They can then recall the plot, and even commit to memory specific dialogue and punch lines. At the conclusion of the movie, an audience may even clap at their approval and enjoyment of the same. What does not happen is the same patron staying to read each credit line, acknowledging and naming the countless people that contributed to the overall success of the movie.
Each managerial and administrative team member deserves a credit line acknowledging their behind the scenes work, their dedication, tireless efforts in maintaining, supporting, promoting and propelling this Association forward. The budget season should be our Academy Awards where we honor the exemplary endeavors of this team and provide our membership with a behind the scenes exclusive.
The budget season begins with a simple calendar. Within the confines of these dates, each manager must assess their department and begin the formulation of their income and expense line items. The General Manager provides each manager with various key reports and a historical spreadsheet of all categories. Once completed, the General Manager meets with each to dissect the proposal to ensure accuracy and alignment to trends externally and within our accounting software.
Sixty (60) documents have been prepared this season by the General Manager, ranging from a 2-year comparison for each department’s payroll, to a five year line by line comparison of our Association fee schedules with countless drafts of the entire operating budget; all of which are provided to the Board of Directors for their review. We are here this evening due to one important event, the operating budget. Being a behind the scenes stage hand, I felt it imperative to thank My Team who truly are a supporting cast. It is due to your diligence, persistence, respect for timelines and overall collaboration that I in turn was able to prepare and present the 2024 budget.
I would also like to touch upon conversations that have begun to filter back with regards to my position, hiring and capabilities. I was originally hired as the Member Services Coordinator, though my professional career far surpassed such a position. At that time, the Board felt that a succession plan was needed in order promote continuity of care when the baton was to be passed between General Managers. I was offered the Member Services Coordinator position with the expectation of an internal promotion, but without a guaranteed timeline.
When our former General Manager’s resignation was received by the Board, the position was then opened to the public to which I, like others, had to apply for. The Board was provided all applicant resumes and then had to vote for their top 3 candidates. The three candidates who were chosen were then offered an in person interview with the entire Board. At the conclusion of the interviews, I was offered the position for the majority of the board members had voted for my induction. I accepted a salary lower than my predecessor and thousands of dollars under a manager that I directly supervised. Why would I do this? The simple answer is because I love my community and desired to make a positive impact.
Over the first part of this year, I felt like myself and the team did just that. The PR of the Association was changing, relationships were mended and I continued to wade through murky waters, drudging up inconsistencies and correcting prior issues. I have been communicative, straightforward, and have offered more, transparency than ever before to engage not only our Board but our membership. It’s disheartening to receive member emails peppered with distain and wanting to know my exact salary to see if the membership is getting a good value for their money. My salary is $75,000. I have not taken a vacation this year and have worked in excess of 190 hours over my weekly 40 within a 7 month time frame. I think it’s safe to say you’re getting a good deal, for it is from the General Manager’s seat that this entire organization is ran.
I say this to not only advocate for myself, as it appears that now I must, but to implore the membership to see through the new set of smoke and mirrors which has a tendency to only cloud judgment. As your General Manager, I will stand firm as my desire to see our community prosper in 2024 is unwavering.